Knocx Service Desk turns emails, walk-ups and self-service requests into structured tickets — routed by a priority matrix, protected by SLA policies, and escalated automatically before anything breaches.
| Ticket | Subject | Requester | Priority | Status |
|---|---|---|---|---|
| #4821 | VPN access request | Ali Khan | Medium | In Progress |
| #4819 | Email server outage | Sara Ahmed | Critical | Escalated |
| #4812 | New laptop request | Maria Jansen | Low | Open |
| #4790 | Password reset | Omar Farouk | Low | Resolved |
Auto-assignment and a priority matrix mean tickets land on the right desk automatically.
Escalation rules surface at-risk tickets before they breach, not in a post-mortem.
A searchable knowledge base resolves common requests without ever opening a ticket.
Define response and resolution targets per priority and service, and let escalation rules chase breaches automatically — no manual tracking spreadsheet required.
A ticket about a slow laptop links straight to that asset's warranty status and, if it's a monitored host, its live metrics.
Departments, locations, teams and custom forms let a 20-person IT shop and a 2,000-person enterprise both model their org accurately.
A well-maintained knowledge base cuts routine ticket volume, freeing agents for the requests that actually need a human.
Set up your first queue, priority matrix and SLA policy in under 30 minutes.